Customer Quality Engineer

Founded in Marseille in 1959, the CMR Group specializes in energy management: from assembling complex wiring harnesses for engines to designing sensors for nuclear power plants and installing energy control systems on ships.
CMR now has more than 1,000 employees in 10 countries and continues its growth, notably by joining the American group Amphenol in 2023, a leader in connectors.
Our clients share a common major concern: to sustainably reduce their carbon footprint. We support them with innovative solutions to optimize their energy usage.
As part of strengthening our teams, we are recruiting for our Tunisian subsidiary a Customer Quality Engineer.

The main mission is to ensure customer satisfaction by leading customer complaint management, non-conformity resolution, and the deployment of corrective and preventive actions, while managing CAC teams and ensuring compliance with quality, regulatory, and customer requirements.

Main Responsibilities :

-Handle, analyze, and follow up on customer complaints.
-Lead problem-solving activities and root cause analysis using quality methodologies (8D, QRQQC, 5 Whys, Ishikawa).
-Define, coordinate, and monitor corrective and preventive actions to ensure their effectiveness.
-Serve as the quality interface with intercompany customers and address product- and performance-related quality requirements.
-Monitor quality performance indicators, identify improvement opportunities, and lead associated action plans.
-Manage, coach, and develop CAC teams to ensure compliance with quality standards.
-Supervise quality control activities and provide technical support to teams in complex situations.
-Ensure effective management and follow-up of internal non-conformities.
-Lead the management of CMRT declarations and ensure compliance with applicable regulatory requirements.
-Ensure compliance and traceability of operations related to customer returns.
-Actively contribute to continuous improvement initiatives and the optimization of quality processes.
-Promote a culture of quality, safety, and performance across teams.

Requirments:

-Strong knowledge of problem-solving tools and quality methodologies (8D, QRQQC, 5 Whys, Ishikawa).
-Good understanding of Quality Management Systems and continuous improvement methodologies.
-Knowledge of IPC/WHMA-A-620 standards; familiarity with UL requirements is considered an asset.
-Experience in customer complaint handling and non-conformity management.
-Ability to analyze quality data and lead cross-functional action plans.
-Proficiency in Microsoft Office applications.

Desired profile:

-Engineering degree in Industrial Engineering or a related field.
-Minimum of 3 to 5 years of experience in an industrial environment.
-Previous experience in team management is highly desirable.
-Fluent in both French and English, written and spoken.
-Strong leadership, analytical thinking, and organizational skills.
-Excellent communication and interpersonal skills.
-Proactive, results-oriented, and able to work effectively in a dynamic environment.

What we offer you:

-A salary according to your profile.
-A dynamic organization where personal contribution and development are central.
-The management of your own success and the necessary support for your development.